Upon placing your order, the PlushDirect team will be on its way to deliver your parcel at the soonest time possible. We are just as excited for you to receive your plushies!
For our customers’ convenience, PlushDirect only ships all purchased items to your location and does not allow pickup of items at any of our offices or warehouses.
Processing an order
PlushDirect processes orders Mondays to Fridays within working hours: 8:00am to 5:00pm. Orders placed on weekends and beyond office hours will be processed the next working day.
The standard delivery cost for orders within Australia is $7.95 for single-item purchases. Meanwhile, PlushDirect offers FREE shipping for complete set orders and orders of $100 or more.
PlushDirect also provides an Express Shipment option for $15 per order.
Upon dispatch, parcels will be delivered by our courier within 3 to 7 business days throughout most parts of Australia. However, deliveries to areas in Western Australia, Northern Territory and Tasmania may take much longer.
For express deliveries, parcels may be expected within 2 business days from dispatch in most parts of Australia and much longer in Western Australia, Northern Territory and Tasmania areas. Please keep in touch with our Customer Service team so we can help you track your order.
Unfortunately, PlushDirect can only deliver to addresses within Australia as of now.