PlushDirect aims to provide only top quality plush toys to achieve customer satisfaction, yet some circumstances go beyond our control. If you are not satisfied with your order, our team is happy to assist you with a return, replacement, or a refund.
Purchased items need to be returned within 30 days from the date of arrival, granted that they are in a resalable condition: unused and with the packaging and tags still attached.
Faulty or damaged items
In the very rare cases that you have received a faulty or damaged item from us, that’s our bad! We encourage you to request for a replacement or a refund, and we’ll cover the shipping or postage costs.
You may also opt for a refund, which you can expect within 14 days from the date of your request—guaranteed!
Change of mind
With our wide range of products, we understand that it’s easy to get overexcited when picking out your plush toy. In case you have a change of mind regarding your purchase, PlushDirect will process a return and exchange of the product with an additional restocking fee on top of the standard delivery charges. To avoid these extra costs, always make sure to review your cart before clicking checkout!
There’s nothing that we want more than to give you the ultimate satisfaction with our products. If you need any assistance with your purchase, shoot us an email at firstname.lastname@example.org or call us at 61390344808.